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Frequently Asked Questions

Common questions and real troubleshooting situations from MotionMaster 3D support. Can't find what you're looking for? Contact support.

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Filter by the exact error, symptom, workflow, license issue, or feature area. These entries are based on real support conversations and cleaned up for public troubleshooting.

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Core FAQ

General questions

Installation & Updates

I get the error "The format of the obfuscated script is incorrect (1:1117)" when installing or updating MotionMaster 3D. How do I fix it?

I cannot see my zip file or download link on Lemon Squeezy. How do I find it?

How do I install MotionMaster 3D?

How do I update to a new version?

What is new in version 1.0.7?

Are the 1.0.7 features included in the Standard license?

Troubleshooting

Why do I get "GLOMAP completed but no reconstruction was produced"?

Tips & Tricks

Why is camera movement so important for good tracking results?

What makes footage easy or hard to track?

Any tips for shooting footage specifically for camera tracking?

My shot is a pan on a tripod with no parallax. Which tracker should I use?

Can I do screen, sign, or wall replacements without leaving Blender?

How do I get STMaps or a lens calibration file for Nuke or Fusion?

Licensing & Payments

Is MotionMaster 3D a one-time purchase or subscription?

What updates are included with my purchase?

What payment methods do you accept?

What is your refund policy?

Can I upgrade from Standard to Max later?

What is the Studio license and who needs it?

Can I use my license on multiple computers?

Compatibility

Which versions of Blender does MotionMaster 3D support?

Do I need an NVIDIA GPU?

Does it work on macOS or Linux?

General

Where can I find documentation and tutorials?

How do I get support?

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